Terms of Use


These Terms of Use (hereinafter referred to as “Terms and Conditions” or “T&C” or “Terms” or “Agreement“) along with any other Policy or Statement or Information that may be placed on this website (hereinafter referred to as “Website” or “We” or “Us”), as modified or amended from time to time, are a binding contract between the Company and You (hereinafter referred to as “You” or “End User” or “Your” or “Buyer” or “Customer“)

In the event that you visit, use, or shop at the site or any future site worked by the organization, you acknowledge these Terms and Conditions. Likewise, when you utilize any present or future administrations of the organization or visit or buy from any business associated with the organization or outsider sellers, regardless of whether incorporated into the site, you additionally will be dependent upon the rules and conditions relevant to such administration or dealer. In the event that these conditions are conflicting with such rules and conditions, such rules and conditions will control.

You by buying in to or utilizing any of our items or administrations, you concur that you have perused, comprehended and are bound by the Terms and Conditions, paying little heed to how you buy in to or utilize our items or administrations. In the event that you would prefer not to be bound by the terms, you should not buy in to or utilize our administrations.


We maintains whatever authority is needed to change, alter, modify, shift, correct or adjust all or any of its Terms of Use whenever and at its sole circumspection. Every single such change, alterations, modifications, corrections and adjustments will be properly informed by us nonetheless, it is simply the duty of the User to keep himself/herself refreshed with respect to such adjustments. We will for no situation be held at risk in regard of such changes. The User consents to keep every material rule, strategies, principles, terms and conditions for profiting the Services on our site, which may change now and again.


We grant you a limited license to access and make personal use of the website and services.

The following actions will be considered as misuse of the website, and are thus prohibited:

You are not allowed to reproduce, modify, distribute, display any portion, publish any content or make any commercial use of any of the information provided in this website.

You shall not distribute in any form, any information, or other material that violates, infringes the copyrights, patents, trademarks, trade secrets, logo or other proprietary rights of Real Care Pet.

You are not allowed to republish, archive or retain any content on the internet, intranet, extranet, database, archive or compilation. You are not allowed to use any content for commercial use.

You agree not to decompile, reverse engineer or disassemble any software or other products or processes accessible through the website, and not to insert any code or product or manipulate the content in any way that affects the user’s experience.

You are not allowed to use the website in any manner that is illegal or impairs the operation of the website or its availability or usage by others.

You further agree not to use any data mining, bugs, viruses, worms, trap doors, web crawlers, robots, cancel bots, spiders, Trojan horses, other harmful code of properties or any data gathering or extraction method in connection with your use of the website.

You are not allowed to make any use of the website for the benefit of another business.

You are not allowed to post unsolicited promotional or advertising content.

We hereby hold no liability to any sort of damage or harm caused to your software, data or computer device by downloading content from this website.


Utilization of this site is accessible just to people who can frame lawfully restricting contracts under Indian Contract Act, 1872. People who are “uncouth to contract” inside the importance of the Indian Contract Act, 1872 including minors, un-released insolvents and so forth are not qualified to utilize this Website.

The Service isn’t accessible to minors younger than 18 or to any clients suspended or expelled from the framework by us in any way, shape or form. In the event that you are a minor for example younger than 18 years, you will not buy any things on the Website. As a minor on the off chance that you wish to buy a thing on the Website, such a buy might be made by your lawful gatekeeper or guardians.

Clients might not have more than one record. Keeping up more than one record by a client will add up to false follow up on part of the client and pull in activities against such clients. Furthermore, clients are precluded from selling, exchanging, or generally moving your record to another gathering. On the off chance that you don’t qualify, you may not utilize the Service or the Site.

The Company possesses no obligation in any way over any debate emerging out of exchanges by any outsider utilizing your record/email given by you to the Company or installments made by your Mastercard by any outsider.

With regards to your utilization of the Site, you speak to that you are of legitimate age to shape a coupling contract and are not an individual banished from accepting administrations under the laws as material in India. You likewise consent to give genuine, exact, current and complete data about yourself as incited by the Site’s enlistment structure. On the off chance that you give any data that is false, wrong, not present or deficient (or winds up false, off base, not present or inadequate), or has sensible grounds to speculate that such data is false, erroneous, not present or incomplete,we reserve the option to suspend or end your record and decline all present or future utilization of the Site (or any bit thereof). In the event that you utilize the Site, you are in charge of keeping up the classification of your record and secret phrase including situations when it is being utilized by any of your relatives, companions or relatives, regardless of whether a minor or a grown-up. You further consent to acknowledge obligation regarding all exchanges produced using your record and any contest emerging out of any abuse of your record, regardless of whether by any relative, companion, relative, any outsider or generally will not be engaged by the Company. Along these lines, we emphatically suggest that you exit from your record toward the finish of every session. You consent to tell us quickly of any unapproved utilization of your record or some other rupture of security. We maintains all authority to deny assistance, end records, or expel or alter content in its sole carefulness.

On the off chance that you are a business element, you speak to that you are properly approved by the business element to acknowledge these terms and conditions and you have the power to tie that business substance to these terms and conditions.


While we endeavors to give exact item and valuing data, typographical blunders may happen. If an item is recorded at a mistaken cost or with erroneous data because of a blunder in evaluating or item data, we may, at its prudence, either get in touch with you for guidelines or drop your request and inform you of such wiping out. We will reserve the privilege to alter the cost of the item and get in touch with you for further directions utilizing the email address or phone number given by you during the hour of enrollment or drop the request and inform you of such retraction.

The cost everything being equal, conveyance charges and some other pertinent charges are shown in Indian Rupees (INR). All costs are present at time of presentation, however these costs are liable to change without notice.

Genuine Care Pet has bent over backward to show as precisely as conceivable the shades of our items that show up on the site. Further, we have guaranteed that the estimations, data and depiction for items outfitted on the site are best determined and expressed to precision and consistent with its measurements. In any case, because of the inalienable qualities of specific materials, real estimations of individual things may differ somewhat.

We offer you limited time markdown codes that are pertinent on the buys made on this site. These rebate codes can be appropriate on all or certain predefined items. If it’s not too much trouble note that utilization of just one markdown code is allowable per request. You can’t utilize a markdown code if a request is as of now put.

As a state of procurement, the Site requires your consent to send you regulatory and limited time messages/calls. We will send you data with respect to your record action and buys, just as updates about our items and limited time offers. We will have no obligation in any way at all with respect to any special messages/calls/SMS/MMS sent to you. The offers made in those limited time messages/calls/SMS/MMS will be liable to change at the sole watchfulness of the Company and the Company owes no obligation to give you any data with respect to such change.

You are required to make a record so as to buy any item from the Site. This is required so we can furnish you with simple access to print your requests and view your past buys.

The Site assumes no liability for the administrations or items that are sold or provided by outsider sellers. The Company makes no guarantee to their end clients for the quality, security, ease of use, or other part of an item or administration that is provided by a Merchant.

  1. TAXES

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses etc.


There might be data on our site that contains typographical blunders, mistakes, or exclusions that may identify with item depictions, valuing, advancements, offers, travel times and accessibility. We claim all authority to address any mistakes, errors or oversights and to change or refresh data without earlier see (counting after you have presented your request).

In the occasion an item is recorded at a mistaken cost or with inaccurate data because of a typographical blunder or blunder in estimating or item data, Real Care Pet will reserve the privilege to can’t or drop any requests put for the item recorded at the wrong value whether the request has been affirmed and your Mastercard charged. On the off chance that your Mastercard has just been charged for the buy and your request is dropped, We will quickly issue credit in the measure of the charge.


The gatherings to the agreement are Real Care Pet (“the provider”) and you (“the buyer”). The terms and states of this site establish the terms and states of the agreement. By putting in a request you affirm that you have perused the terms and conditions and acknowledge them.

Installment must be set aside a few minutes the items are requested (except if you decide on the Cash-On-Delivery alternative). When you put in a request you will be consequently diverted to the safe site for you to finish installment. We doesn’t track your charge card subtleties.

We holds the privilege to acknowledge or deny any offer made. This might be because of the accessibility of any item, or for whatever other explanation that may influence our capacity to supply the items requested. No agreement is shaped until we impart acknowledgment of your request.

The electronic contract will have a similar legitimate power and impact as a composed contract marked by you.


We possess all the substance accessible on this site, including, the content, illustrations and copyright works. We are the selective proprietor of all rights in the accumulation, plan and design of this site.

You may not duplicate any substance from this site without the earlier composed assent from us. Adjustment, abuse, interpretation or formation of subordinate work based on site substance is exceptionally disallowed.

We award you a restricted permit to access and utilize the Site and the Service. This permit does exclude any downloading or duplicating of record data to serve another merchant or some other outsider; storing, unapproved hypertext connects to the Site and the surrounding of any Content accessible through the Site transferring, posting, or transmitting any substance that you don’t reserve an option to make accessible, (for example, the protected innovation of another gathering); transferring, posting, or transmitting any material that contains programming infections or some other PC code, documents or projects intended to interfere with, annihilate or limit the usefulness of any PC programming or equipment or broadcast communications gear; any activity that forces or may force (in Real Care Pet sole caution) a preposterous or lopsidedly enormous burden on Real Care Pet infrastructure; or any utilization of information mining, robots, or comparable information social occasion and extraction instruments. You may not sidestep any estimates utilized by Real Care Pet to forestall or confine access to the Site. Any unapproved use by you will end the consent or permit allowed to you by Real Care Pet.


This website may contain links to third party websites. Any outside links are provided only as a convenience. Your use of outside links is at your sole risk. Links from the website do not constitute Real Care Pet endorsement of any third party, its website, or its goods or services. Real Care Pet is not responsible for any outside sites, services or other materials linked to or from the website, and disclaims all liability for any injury you may experience by using such materials.


To the degree allowed by law, Real Care Pet excludes all guarantees, portrayals and ensures (regardless of whether express, suggested or statutory), and we won’t be at risk for any harms, misfortunes or costs, or roundabout misfortunes or weighty harms of any sort, endured or caused by you regarding your entrance to or utilization of this site or the substance on or got to through it.

This disclaimer of obligation additionally applies to any harms or damage brought about by any disappointment of execution, blunder, oversight, intrusion, cancellation, deformity, delay in activity or transmission, PC infection, correspondence line disappointment, robbery or demolition or unapproved access to, change of, or utilization of record, regardless of whether for break of agreement, convoluted conduct, carelessness, or under some other reason for activity.


Please review our Privacy Policy, which also governs your visit to Real Care Pet  to understand our practices. The personal information / data provided to us by you during the course of usage of Real Care Pet will be treated as strictly confidential and in accordance with the Privacy Policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.


Genuine Care Pet may allocate you a secret word and record for recognizable proof, to empower you to access and utilize certain bits of this site. Each time you utilize a secret phrase or ID, you will be considered to be approved to access and utilize the site in a way predictable with the terms and states of this understanding.

Genuine Care Pet has no commitment to explore the approval or wellspring of any such access or utilization of the site. You are exclusively in charge of ensuring the security and secrecy of the secret phrase and ID relegated and for limiting access to your PC, and you consent to acknowledge duty regarding all exercises that happen under your record or secret word.

You will promptly notify Real Care Pet of any unapproved utilization of your secret phrase or ID or some other rupture or compromised break of this present site’s security.

You will be exclusively in charge of all entrance to and utilization of this site by anybody utilizing this secret word and distinguishing proof whether such access to and utilization of this site (counting all commitments, interchanges and transmissions) is really approved by you.

Genuine Care Pet reserves the privilege to deny assistance, end accounts, or potentially drop orders at its attentiveness, including, without confinement, if  Real Care Pet believes that the lead by the client disregards appropriate law or is destructive to site.


a).Cancellations by Real Care Pet

Real Care Pet has a right to cancel or refuse the order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

b).Cancellations by You

In case of requests for order cancellations, Real Care Pet reserves the right to accept or reject requests for order cancellations for any reason. For you to cancel an order, there is a time period of 24 hours from the time you place the order. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount with-in 15-20 working days.

We will not be able to cancel orders that have already been processed.

Real Care Pet has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Real Care Pet and accept Real Care Pet decision regarding the cancellation.


Real Care Pet reserves the right to recover the cost of goods, collection charges and other expenses that may occur from persons for using the Site fraudulently. Real Care Pet reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions.


There are limited period vouchers and promotional codes which can be issued or cancelled by Real Care Pet as part of any campaign or scheme. The terms for these campaigns will be decided by Real Care Pet at the time of the campaign and these should be acceptable to you.


You acknowledge and undertake that you are accessing the services on the site and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through Real Care Pet  If you are dissatisfied with the Site, any Contents, or any of these Terms and conditions, we would like to hear from you. However, your only legal remedy is to stop using the website. Real Care Pet does not warrant your use of the Site.


You shall indemnify and hold harmless Real Care Pet  its owner, licensee, affiliates, subsidiaries, group companies (if any) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.


Any complaint or concern with regard to the Services, access, usage, content, comment or breach of the Terms of Use shall be addressed to the designated Grievance Officer of Real Care Pet  The complaint shall be registered through a phone call on the number provided below or by sending an email to the respective email ID as provided below. It shall be the endeavour of Real Care Pet to satisfactorily resolve and address the grievances at the earliest.